Order Management Software Built for Operational Complexity
An Order Management System (OMS) is the system that sits between your sales channels and your fulfillment operations. It controls how orders are accepted, allocated, routed, backordered, shipped, invoiced, and reconciled — across all channels and locations.
Ability OMS is designed for retailers and direct-to-consumer brands that have outgrown basic eCommerce platforms and need precise control over inventory, orders, and fulfillment.
If you manage:
- Inventory shared across online, phone, wholesale, or marketplace channels
- Complex pricing, promotions, or customer rules
- Backorders, partial shipments, or split orders
- Inventory shared across fulfillment locations
then an OMS becomes essential — and Ability OMS was built specifically for this level of complexity.
Unlike entry-level platforms that focus primarily on storefront and checkout, Ability OMS focuses on the operational layer of commerce: ensuring inventory accuracy, order integrity, and financial alignment as your business scales.
Got Big OMS Pain Points?
Every serious retailer encounters operational bottlenecks — from oversold inventory to delayed shipments. Here’s how Ability OMS resolves those common OMS pain points.
Why OMS Matters in an AI-First World?
Buying behavior is changing. More customers are discovering products through AI tools before they ever reach a website. But AI can only recommend what it understands — and what it understands comes from accurate product, inventory, and order data. That data doesn’t live in a chatbot. It lives in your Order Management System. Learn how Ability OMS supports AI-driven commerce.
Signs You’ve Outgrown Shopify
Shopify is an excellent platform for getting started, but as order volume, channels, and fulfillment complexity increase, operational cracks can appear. Learn the signals that indicate when it’s time to add an Order Management System.
Signs You’ve Outgrown BigCommerce
BigCommerce is built for flexibility, but as B2B, multi-channel, and fulfillment complexity increase, storefront platforms often need additional operational support. Explore the signals that indicate when it’s time to add an Order Management System.
Empowering Your Multi-Channel Retail Business
At its core, an OMS exists to coordinate complexity. It ensures that inventory availability, order routing, fulfillment rules, and customer expectations remain aligned — regardless of how or where an order originates.
Ability OMS provides a centralized platform that supports:
- Multiple sales channels (web, phone, wholesale, marketplaces
- Shared inventory across locations
- Flexible fulfillment workflows
- Real-time visibility for operations and customer service teams
This unified approach allows retailers to scale without sacrificing control or accuracy.
Inventory Management That Protects Order Integrity
Inventory accuracy is foundational to effective order management. An OMS must ensure that what is promised to the customer can actually be fulfilled.
Ability OMS provides real-time inventory visibility across warehouses, stores, and virtual locations. Inventory can be allocated, reserved, backordered, or released based on configurable business rules — preventing overselling and improving fulfillment reliability.
By tightly linking inventory availability to order processing, Ability OMS ensures confident selling across all channels.
Ability OMS provides real-time inventory visibility across warehouses, stores, and virtual locations. Inventory can be allocated, reserved, backordered, or released based on configurable business rules — preventing overselling and improving fulfillment reliability.
By tightly linking inventory availability to order processing, Ability OMS ensures confident selling across all channels.
Warehouse & Fulfillment Management Built Into the OMS
Order management does not end at checkout. Fulfillment execution is a critical part of the order lifecycle.
Ability OMS supports multiple fulfillment locations and centralized inventory visibility, enabling orders to be processed, split, or partially shipped based on inventory availability and business rules. Pick, pack, and ship workflows are integrated directly into the OMS, reducing manual handoffs and errors.
This ensures faster fulfillment, fewer exceptions, and greater operational consistency.
Ability OMS supports multiple fulfillment locations and centralized inventory visibility, enabling orders to be processed, split, or partially shipped based on inventory availability and business rules. Pick, pack, and ship workflows are integrated directly into the OMS, reducing manual handoffs and errors.
This ensures faster fulfillment, fewer exceptions, and greater operational consistency.
Order Processing Designed for Real-World Scenarios
Retail operations rarely follow a straight line. Orders may include backordered items, partial shipments, special pricing, or customer-specific rules.
Ability OMS is designed to handle complex order scenarios, including:
Ability OMS is designed to handle complex order scenarios, including:
- Split shipments across locations
- Partial fulfillment and backorders
- Custom pricing and promotions
- Returns, exchanges, and adjustments
Integrated Customer & Order Visibility
Customer experience depends on accurate, accessible information.
Ability OMS provides a centralized view of customer history, order status, payments, and fulfillment activity. This allows customer service teams to answer questions quickly, resolve issues efficiently, and maintain consistent communication across channels.
The result is fewer escalations, faster resolution, and stronger customer trust.
Ability OMS provides a centralized view of customer history, order status, payments, and fulfillment activity. This allows customer service teams to answer questions quickly, resolve issues efficiently, and maintain consistent communication across channels.
The result is fewer escalations, faster resolution, and stronger customer trust.
Flexible Web Store & Channel Integration
While eCommerce platforms focus on storefront and checkout, an OMS focuses on operational coordination.
Ability OMS integrates with web stores, marketplaces, call centers, and back-office systems, acting as the system of record for orders and inventory. This separation allows retailers to evolve front-end experiences without disrupting core operational workflows.
Ability OMS works alongside existing platforms rather than forcing a one-size-fits-all replacement.
Ability OMS integrates with web stores, marketplaces, call centers, and back-office systems, acting as the system of record for orders and inventory. This separation allows retailers to evolve front-end experiences without disrupting core operational workflows.
Ability OMS works alongside existing platforms rather than forcing a one-size-fits-all replacement.
Extended OMS Capabilities That Support Scale
Beyond core order processing, a robust OMS must support the systems that surround it.
Ability OMS includes capabilities such as:
- Payment processing and reconciliation
- Tax calculation integrations
- Reporting and operational insights
- APIs for third-party integrations
These capabilities ensure that order data remains accurate, auditable, and aligned across finance, operations, and customer service.
Real-World Integration Example: Tax & Compliance
Tax calculation and compliance are critical components of order processing.
Ability OMS integrates with tax engines such as TaxCloud to calculate accurate taxes at the time of order, ensuring compliance across jurisdictions while reducing manual reconciliation. This integration supports high-volume, multi-state, and multi-channel selling environments.
Order Management System Evaluation Checklist
Our comprehensive checklist
simplifies the OMS search process.
See what our OMS
can do for you!
simplifies the OMS search process.
See what our OMS
can do for you!
OMS FAQs
What is an Order Management System (OMS)?
An Order Management System is software that manages the entire lifecycle of an order — from capture and inventory allocation through fulfillment, invoicing, and reconciliation.
When does a business need an OMS?
A business typically needs an OMS when it manages multiple sales channels, shared inventory, backorders, split shipments, or complex fulfillment workflows that exceed the capabilities of basic eCommerce platforms.
How is an OMS different from an eCommerce platform?
An eCommerce platform focuses on storefront and checkout. An OMS focuses on operational coordination — ensuring orders are processed, fulfilled, and accounted for accurately across systems.
Does Ability OMS support backorders and partial shipments?
Yes. Ability OMS is designed to manage backorders, partial fulfillment, and split shipments while maintaining full order visibility.
An Order Management System is software that manages the entire lifecycle of an order — from capture and inventory allocation through fulfillment, invoicing, and reconciliation.
When does a business need an OMS?
A business typically needs an OMS when it manages multiple sales channels, shared inventory, backorders, split shipments, or complex fulfillment workflows that exceed the capabilities of basic eCommerce platforms.
How is an OMS different from an eCommerce platform?
An eCommerce platform focuses on storefront and checkout. An OMS focuses on operational coordination — ensuring orders are processed, fulfilled, and accounted for accurately across systems.
Does Ability OMS support backorders and partial shipments?
Yes. Ability OMS is designed to manage backorders, partial fulfillment, and split shipments while maintaining full order visibility.
