Multi-Channel Orders
Selling your products across multiple channels ensures maximum exposure and profit potential for your brand. Even though the shift to online shopping continues to strengthen, it’s still vital for retailers to allow customers to purchase through other avenues as well. That’s where Ability CCS Order Management System (OMS) comes in…
Websites (including Microsites)
Online shopping has become more prominent than ever before. For multi-channel retailers, an ecommerce website solution that delivers optimized shopping experiences across all devices, particularly mobile, is key. Whether you want to utilize our powerful ecommerce solution built-in to CCS, or use a third-party (CCS includes a natively integrated BigCommerce Connector), our solution will efficiently handle your online orders. CCS also has the capability to import orders via APIs.
Amazon Marketplace
With Amazon’s growing power in the ecommerce industry, multi-channel retailers can increase profitability now more than ever by selling their products on the Amazon Marketplace. The Ability CCS for Amazon Connector ensures a streamlined selling experience on Amazon for retailers utilizing our OMS software.
In-Store Sales
Have a physical store location where you sell products? No problem! CCS OMS has a robust Point-of-Sale (POS) System that is PCI-SSF Certified, including SOC 2 and PII requirements. Our POS system enables more secure, card-present transactions via a PCI 5.X-certified device and multi-factor authentication (MFA). It also has multi-store capability if you sell products in more than one location!
Catalogs & Print Advertising
Despite online retail being so prominent, catalog and print advertising is still incredibly effective in terms of acquiring and retaining customers. CCS includes source code and campaign modules that allow for easy insight into the effectiveness of your print campaigns, and which orders were generated from them.
Customer Service & Contact Centers
No matter what channel your business is using to sell, phone orders are still a prominent occurrence in modern day retail, and top-tier customer service is absolutely vital. Whether you choose our Contact Center Services or have your own solution, Ability CCS can seamlessly integrate to meet your customer service needs with our CRM modules. Our Order Entry functionality is easy to use, so agents can enter orders on the fly, with minimum hassle. CCS also allows for customer record management, including merges, extracts, customer notes, and personalized emails.