Ability Master Services Agreement

Privacy Policy

Your Data. Your Control.
We respect your privacy and protect your business data with industry-standard encryption and secure practices. We only collect data necessary to deliver and improve our services, and we never sell your data. Learn more about how we manage, use, and store data securely.
👉 Full Privacy Policy


Fees & Billing Policy

Clear Pricing. Transparent Billing.
Our services are billed monthly based on your selected subscription plan and any add-ons. Fees are non-refundable, and payments must be made via ACH. Late payments may result in service interruption. Read the full policy for billing schedules, payment terms, and late fees.
👉 Full Fees & Billing Policy


Acceptable Use Policy

Use Responsibly. Stay Secure.
We expect all customers to use our services legally, ethically, and as intended. Activities such as hacking, reverse engineering, or using the system for third-party benefit are strictly prohibited. View the full acceptable use terms here.
👉 Full Acceptable Use Policy


API Use Policy

APIs Built for Integration. Bound by Respect.
Use our APIs to integrate Ability OMS or Web Store with your tools but stay within published usage limits. No reverse engineering or redistribution allowed. Learn what you can (and can’t) do with our APIs.
👉 Full API Use Policy


Confidentiality, Warranties & Limitation of Liability

Your Trust Matters. So Do the Boundaries.
Both parties agree to keep confidential information private. We warrant that our software is ours to license and free from malicious code. Our liability is capped at the amount paid in the last 12 months. Full legal terms available here.
👉 Full Legal Terms


Arbitration Agreement

Resolving Disputes the Right Way.
If something goes wrong, we’ll work to resolve it. If needed, we both agree to binding arbitration rather than court. You may opt out within 30 days. Read the full arbitration clause for details.
👉 Full Arbitration Agreement


Hardware Requirements

Know What You’ll Need.
Our software works best with certain supported hardware (scanners, POS devices, RF tools). View the complete list of required and compatible devices to ensure seamless operations.
👉 Full Hardware Requirements


Support & Maintenance Policy

Here When You Need Us.
We offer support via our ticketing system, online docs, and videos. Critical production issues are handled 24/7. Scheduled software updates and improvements are included with your plan.
👉 Full Support & Maintenance Policy


Tax, Email & Deployment Terms

Behind-the-Scenes Operations. Fully Explained.
Understand how we handle tax automation (e.g., TaxCloud), email services (SendGrid), and secure cloud deployments (Microsoft Azure). Read our backend policy terms in full.
👉 Full Deployment & Tax Policy


Anti-Corruption & Export Compliance

Global Integrity. Zero Exceptions.
We comply with all anti-bribery, export control, and sanctions regulations. By using our service, you confirm that you do too. Learn what’s required.
👉 Full Compliance Policy


Need help understanding any policy? Email us at support@abilitycommerce.com