Returns Without the Headaches

Give your customer service team the order history they need—and one place to manage returns and refunds across sales channels.

See Ability OMS in action in under 90 seconds.

Less searching. Clearer answers.

A customer needs to return an item. Your team needs to find the original purchase, understand the order history, and help resolve the request.

When that information is spread across systems, a straightforward return can become a frustrating experience for everyone.

Ability OMS brings the order information and returns process together, helping your team keep the conversation focused on the customer.

Find the original order

Access the original transaction and order history, whether the purchase started online, by phone, in a store, or through another sales channel.

Manage returns and refunds in one place

Handle returns and refunds within Ability OMS, with the order details your team needs close at hand.

Keep the customer relationship in focus

A return is another opportunity to take care of your customer. Help your team provide clearer answers and a more consistent experience after the sale.