Personalized Support Services

Ability provides customized Support for our clients. We know your business needs are unique and so are your employee teams who use specific areas of your Ecommerce and Order Management software. That’s why we provide personalize support with technicians who know the software and understand how you use it.

Dedicated Support Portal
Ability uses the Atlassian JIRA system to provide a portal for customers to document any issues. Issue tickets are sent to our team of Support experts to troubleshoot your issues and/or answer your questions to keep your team on track and trouble free. Need after hours support? We have that available in our Support Portal too.

Knowledgeable Support Staff
Our Support Team are expert in how our software works and how our clients customize and use it. Because of their knowledge of the software, our Support Team maintains high levels of quick problem resolutions and respond to requests in hours not days. If the issue requires us to communicate quickly by phone, we can do that too when needed.

Documentation and Resources
Ability also uses the Atlassian Documentation System, Confluence. Confluence allows all clients 24/7 access to self-help resources like FAQs, knowledge bases, and tutorials.

Proactive Communication
Our Support Team will provide customers information about new software updates, known issues, or upcoming changes to keep you informed and aware of changes important to you and your team.