MG Golf Drives Efficiency and Customer Satisfaction with Ability OMS


MG Golf, a leading retailer in the sporting goods industry, faced significant challenges with their outdated Ecometry software. By switching to Ability OMS, they improved operational efficiency, enhanced customer satisfaction, and ensured better system reliability and support.
About MG Golf

Industry: Sporting Goods, Manufacturing
Website: http://www.mggolf.com
Headquarters: 3410 Century Cir, Irving, Texas, 75062, United States
Principals: Rich Card, President; Don Dowdle, Chief Operating Officer
Company Stats: Founded in 1980, approximately 25 employees, annual revenue estimated at $6M+
Company Overview

MG Golf specializes in retailing a variety of golf equipment including golf balls, gloves, bags, GPS rangefinders, laser rangefinders, hats, and grips. Known for offering competitive prices and quick shipping, MG Golf also features liquidation sales with discounts up to 90%.
The Challenge

MG Golf was reliant on the Ecometry software for their order management system, which was slated for discontinuation by Blue Yonder in 2023. This created an urgent need for a reliable, modern solution that could meet their operational needs and ensure high uptime.

Key Challenges

  • Outdated Ecometry software with planned discontinuation.
  • Need a reliable, web-based solution.
  • Desire for better uptime and support services
The Solution

MG Golf transitioned to Ability OMS; a modern order management system hosted on the Azure Cloud. This move provided several advantages over their previous on-premise solution.

  • Intuitive and easy-to-use interface.
  • Reliable cloud hosting with Azure.
  • Improved uptime and system reliability.
  • Superior customer support and personalized service.
Testimonial

"We were looking for a web-based solution and a hosting option that would give us better uptime. Ability OMS is intuitive and easy to use. And, since the platform uses the Azure Cloud, it’s a relief compared to on-premise hosting.

Support offered by Ability Commerce is significantly better than what we were used to. It’s personalized and their team takes time to understand us. We get real answers from real people and not just email responses," Dowdle continued. "Their response to what we think could be potential production stopping issues is particularly good because it’s responsive and fast
."
Don Dowdle, Chief Operating Officer
By switching to Ability OMS, MG Golf has significantly enhanced their operational efficiency, reliability, and customer satisfaction. The personalized support and robust, cloud-based system provided by Ability Commerce have empowered MG Golf to continue delivering excellent service and competitive prices to their customers.
See what Ability Commerce can do for you!
>Top