Contact Center Services
Clients Entrust Ability to Engage With Their Most Valuable Assets... Their Customers.
Let Us ‘Speak’ To Your Brand
We specialize in top-quality customer care, inbound/outbound selling, order-processing, support, and customer relationship management. Whether you require dedicated full-time support, seasonal, after-hours or overflow, we can tailor a call center solution to fit your needs. Our contact center can seamlessly integrate with most OMS systems, including NetSuite, Blue Yonder/Ecometry, SAP, and Ability OMS.
Personalized Customer Care Program
We customize each customer care program, crafting the perfect customer care experience to best represent your brand. We get to know your products thoroughly, allowing us to truly be an extension of your staff.
Optimize Sales Performance
Through a very structured training program, agents are trained to turn customer questions into orders and maximize up-sell, cross-sell and add-on opportunities.
We record 100% of all customer interactions, then review calls with agents in coaching sessions intended to increase their overall effectiveness.
In-Bound
We provide a seamless customer care experience using your customers preferred method of communication. Agents can even provide customer website feedback to help improve future online experiences.
Outbound
A successful outbound calling program can lead to explosive growth. Agents who qualify to do outbound calls become experts knowing how to sell your brand, while developing the strategies to call and convert new customers. Outbound calling can also reactivate lapsed customers, and reinforce brand awareness to shoppers before they buy elsewhere.
Business Continuity Assurance
The foundation of our contact center is our rock solid technology framework, which includes automation of all contact center workflow. Customer interaction touch points, like inbound automatic call distribution, interactive voice response (IVR), outbound dialing, and email & live chat support, are all automated, providing you with higher service levels at lower costs.
Chat
Your web customers want and need immediate attention from a live professional while they're shopping on your website. We have the software experience and professional expertise to provide live Chat to help give your web customers the support they need online to place their orders and answer product or site questions.
Email
Today's e-commerce businesses relies on the efficient response to customers' email requests. Our Contact Center professionals are trained to understand the value of quick and effective email responses. Our staff works with you to develop customized processes for responding to your customers by email.
Mail/Fax
Today's multi-channel marketing companies know the value of every customer contact. We understand the importance of handling mail/fax orders, inquiries and customer service issues. Our trained Contact Center professionals have a history of providing detailed and documented service to customers who prefer to order and make contact via mail/fax. We also provide detailed reports to help you manage your mail/fax order customers' needs.
Personalized Customer Care Program
We customize each customer care program, crafting the perfect customer care experience to best represent your brand. We get to know your products thoroughly, allowing us to truly be an extension of your staff.
Optimize Sales Performance
Through a very structured training program, agents are trained to turn customer questions into orders and maximize up-sell, cross-sell and add-on opportunities.
We record 100% of all customer interactions, then review calls with agents in coaching sessions intended to increase their overall effectiveness.
In-Bound
We provide a seamless customer care experience using your customers preferred method of communication. Agents can even provide customer website feedback to help improve future online experiences.
Outbound
A successful outbound calling program can lead to explosive growth. Agents who qualify to do outbound calls become experts knowing how to sell your brand, while developing the strategies to call and convert new customers. Outbound calling can also reactivate lapsed customers, and reinforce brand awareness to shoppers before they buy elsewhere.
Business Continuity Assurance
The foundation of our contact center is our rock solid technology framework, which includes automation of all contact center workflow. Customer interaction touch points, like inbound automatic call distribution, interactive voice response (IVR), outbound dialing, and email & live chat support, are all automated, providing you with higher service levels at lower costs.
Chat
Your web customers want and need immediate attention from a live professional while they're shopping on your website. We have the software experience and professional expertise to provide live Chat to help give your web customers the support they need online to place their orders and answer product or site questions.
Today's e-commerce businesses relies on the efficient response to customers' email requests. Our Contact Center professionals are trained to understand the value of quick and effective email responses. Our staff works with you to develop customized processes for responding to your customers by email.
Mail/Fax
Today's multi-channel marketing companies know the value of every customer contact. We understand the importance of handling mail/fax orders, inquiries and customer service issues. Our trained Contact Center professionals have a history of providing detailed and documented service to customers who prefer to order and make contact via mail/fax. We also provide detailed reports to help you manage your mail/fax order customers' needs.
Contact Us for More Information