As online shopping continues to grow, so does the potential for fraudulent activities. Fraud prevention is a critical component in any retailer’s order management system (OMS). Businesses employ various strategies to detect and prevent fraud, but one of the most effective in order management is fraud order hold buckets.

What Are Fraud Order Hold Buckets?
Fraud order hold buckets are categories within an order management system designed to isolate and examine orders that exhibit characteristics commonly associated with fraudulent behavior. When an order is placed and comes into the Ability OMS, it is evaluated against a set of predefined rules established by the user. If an order meets certain criteria that suggest potential fraud, it is placed in a hold bucket for further review.

Fraud Order Hold Buckets and Criteria
CCS will flag orders as possible fraud orders based on pre-defined criteria, determined by you. The fraud criteria can be based on the following:

High-Risk Payment Methods: Orders where a credit card was used with known fraud characteristics are placed in this bucket.

Unusual Shipping Addresses: Orders with shipping addresses that differ significantly from billing addresses or are in high-fraud-risk regions are flagged.

Excessive Order Value: Orders exceeding a certain value threshold are scrutinized and placed on hold.

Known Fraudulent Sources: This bucket includes orders from blacklisted email addresses, phone numbers, or other identifiers associated with past fraudulent activities.

Benefits of Fraud Order Hold Buckets in Ability OMS
Using hold buckets provides several benefits to retail businesses:

Improved Fraud Detection: Hold buckets help focus attention on orders with the highest risk, allowing for targeted investigation.

Reduced False Positives: By categorizing orders based on specific risk factors, businesses can reduce the number of legitimate orders that are mistakenly flagged.

Efficiency in Fraud Prevention: Customer service teams can prioritize their efforts, improving overall efficiency.

Enhanced Customer Experience: By isolating potential fraud, businesses can ensure that legitimate orders are processed quickly, enhancing customer satisfaction.